Sat.Apr 13, 2024 - Fri.Apr 19, 2024

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How AI Can Elevate the Customer Experience at Online Casinos

CSM Magazine

By integrating AI tech into online gambling, the gaming experience is lifted to a whole new level; players enjoy tailored customer service and the overall operations of the casinos become more efficient. Guiding New Users: For newcomers, navigating online casino platforms might be daunting.

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9 Best Product Analytics Tools for Your SaaS

SurveySparrow

They will need to constantly check and enhance user experience. Product analytics tools! These tools can unlock valuable insights, optimize user experiences, and drive growth. We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more.

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Live Meeting Assistant with Amazon Transcribe, Amazon Bedrock, and Knowledge Bases for Amazon Bedrock

AWS Machine Learning

Prerequisites You need to have an AWS account and an AWS Identity and Access Management (IAM) role and user with permissions to create and manage the necessary resources and components for this application. Your user name is your email address. Do not use this solution to stream, record, or transcribe calls if otherwise prohibited.

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Best Practices for Conducting an In-App NPS Survey

Retently

Effective in-app NPS surveys require strategic timing, personalization, and careful crafting of questions and follow-ups to yield the most valuable feedback while integrating seamlessly with the customer experience. Having in-app NPS surveys that are tailored for mobile ensures a smoother user experience.

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The New Tech Experience: Innovation, Optimization, and Collaboration

Speaker: Paul Weald, Contact Center Innovator

No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. This means that you can achieve a more consistent and engaging customer experience while reducing sources of friction.

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10 Must-have Chatbot Features That Make Your Bot a Success

CSM Magazine

In today’s always on economy, customer experience managers face the challenge of meeting consumer expectations round-the-clock. The difference between a bot that enhances customer experience and one that frustrates users often lies in its features. But not all bots are created equal.

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Slack delivers native and secure generative AI powered by Amazon SageMaker JumpStart

AWS Machine Learning

With the newly launched Slack AI —a trusted, native, generative artificial intelligence (AI) experience available directly in Slack—users can surface and prioritize information so they can find their focus and do their most productive work. He’s passionate about applying machine learning to the area of analytics.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.