Thu.Oct 10, 2024

Remove customer-base-self-service
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Is this the AI you are looking for? Identifying the optimal Agentic AI for YOU

TechSee

For example, if a customer asks a basic Agentic AI to reset their account password, the AI can follow a predefined sequence of steps to complete the task with little variation. This investment delivered a 24% improvement in their self-service containment rate over their legacy chatbot.

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Enable or disable ACL crawling safely in Amazon Q Business

AWS Machine Learning

By default, Amazon Q Business indexes ACL information attached to documents along with the documents themselves and uses this to filter chat responses based on the user’s document access. Examples include an HR bot in Slack or an AI assistant for customer support agents in a contact center. eventName = CreateDataSource) || ($.eventName

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5 Best Practices for AI Self-Service Without Compromise

Speaker: Tom Lewis, CEO of SmartAction

This means more and more companies are implementing cloud-based virtual agents that automate conversations traditionally handled by live agents, all of which can be done across several different channels. However, a common concern exists among both contact centers and customers: does this switch to self-service degrade the quality of service?

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.