call-center-experience-call-recording 
AWS Machine Learning
MARCH 20, 2025
Financial institutions use IDP to automate tax forms and fraud detection , while healthcare providers streamline claims processing and medical record digitization. Additional processing is needed to standardize formats, manage JSON outputs, and align data fields, often requiring manual integration and multiple API calls.
Speaker: Kate Nasser, The People Skills Coach™
Contact center agents are people and people can grow on their own BUT great collaborative coaching truly guides agents to connect authentically to customers better and better each time. It can inspire and empower agents to make their next call better and more real for a refined customer experience.
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Speaker: Vicki Brackett, Author and COO of Sinousia
The most important asset of any call center are the employees. To provide a better customer experience, build brand loyalty and increase your revenue and bottom line, keeping your employees engaged is critical. This can be hard to do. Even when you feel like you have this nailed down, your tactics could become stale.
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