DCX

MARCH 23, 2025

to build an AI-powered customer service agent that helps them scale while keeping every interaction warm and authentic. Why this matters: If you’re in CX, you know that as your brand grows, keeping customer interactions personal can get tough. And with every interaction, it gets smarter, improving responses over time.

Banking 52

Banking Case Study Chatbots Leadership 52

eGain Blogs

MARCH 23, 2025

How It Works: Connecting Content Silos The eGain AI Knowledge Hub serves as the central nervous system for enterprise knowledge. It connects disparate content repositories, from SharePoint and Confluence to websites and CRM knowledge bases, creating a single source of truth.

Management 40

Management Knowledge Base Entertainment CRM 40

Advertiser: ZoomInfo

Automation and AI are here to redefine every interaction, making them smarter, faster, and more meaningful. From personalized customer journeys to streamlined sales processes, the goal is to make every moment count, enhancing both efficiency and connection. These aren't just fancy tools — they're real game-changers.

Sales

Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design

How long will it be until AI comprises the entire CX sector and real people no longer connect with real customer concerns? Join Adam Cutler, Co-Founder and Distinguished Designer at IBM Design, to learn how AI can bring growth, and the opportunity for long-lasting connections that help humans thrive. In CX, there's also controversy.

Customer Experience

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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center

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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

Contact Center