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Tue.Apr 01, 2025

guest-experience-loyalty-programs

Hotel review management in 2025: Turn trust into bookings

BirdEye

APRIL 1, 2025

Today, hotel review management is no longer a reactive taskits a strategic, revenue-driving function that directly impacts occupancy, guest loyalty, and long-term profitability. In most cases, a guest forms the first impression of your hotel long before their arrivaloften with a single glance at your online reviews.

Hotels

Hotels Management Guest Experience Hospitality

What is customer feedback and why is it so important?

Happy or Not

APRIL 1, 2025

Understanding customer sentiments is crucial for businesses looking to enhance customer experience and drive long-term success. Many businesses focus only on third-party review sites or social media comments rather than developing a structured customer feedback program. What is customer feedback?

Feedback

Feedback Net Promoter Score Effort Score Customer Retention

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