self-service-user-experience 
CSM Magazine
APRIL 2, 2025
Running a service-based business means making labor costs and other company-related expenses work, juggling shifts, last-minute changes with time off requests, and employee availabilityall while keeping customers happy. Shift Swaps and Self-Service: Employees should be able to request time off or swap shifts without back-and-forth emails.
Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction
Today’s AI assistants are nothing like first-generation voicebots and chatbots that left most users frustrated and unwilling to interact with any kind of bot again. In this webinar, we’ll explore the latest capabilities of AI assistants—just how well do they understand user intent and execute tasks?
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Speaker: Paul Weald, Contact Center Innovator
No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. Embrace automation, collaborate with new technology, and watch how you thrive!
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