InMoment XI

APRIL 3, 2025

The customer experience economy is booming, and businesses are rapidly shifting from traditional customer service models to fully immersive, experience-led strategies. Its no longer about just resolving customer issuesits about crafting meaningful, emotionally resonant experiences that drive loyalty and commercial success.

Culture 195

Culture Social Media Government Loyalty 195

AWS Machine Learning

APRIL 3, 2025

Every year, AWS Sales personnel draft in-depth, forward looking strategy documents for established AWS customers. These documents help the AWS Sales team to align with our customer growth strategy and to collaborate with the entire sales team on long-term growth ideas for AWS customers.

Sales 87

Sales Knowledge Base CRM System 87

AWS Machine Learning

APRIL 3, 2025

Challenges By using advanced data and analytics capabilities, organizations can gain valuable insights into their operations, industry trends, and customer behaviors, leading to more informed strategies and increased insight. Finally, ODAP was designed to incorporate cutting-edge analytics tools and future AI-powered insights.

Data 74

Data Government Competitive Advantage Analytics 74

Thematic

APRIL 3, 2025

By 2027, 87% of CX leaders plan to use AI-driven text analytics to power their customer interactions. Because customers are tired of slow responses, generic replies, and unresolved issues. This growth is fueled by businesses wanting to extract deeper insights from massive volumes of text and react faster to customer needs.

Analytics 62

Analytics Trends Marketing Social Media 62

Speaker: Carlos Hidalgo, Co-Founder & CEO of Digital Exhaust, Author, International Keynote & TEDx Speaker

This lack of alignment tremendously impacts the ability to meet business goals, and is a limiting factor for building and maintaining customer relationships. You won't want to miss out on these insights! 📆 April 25th, 2024 at 9:30am PDT, 12:30pm EDT, 5:30pm BST

Sales

Maru Group

APRIL 3, 2025

In todays business climate, its more important than ever for brands to have a key understanding of how their customers think - and for businesses to truly understand whats driving their customers actions. To fully grasp how customers are interacting with brands, businesses must understand the emotional drivers behind their behaviours.

Consumers 52

Consumers Travel Financial Hospitality 52

Thematic

APRIL 3, 2025

Imagine sending out a new product feature without ever checking what your customers think. Building a customer feedback loop is how we avoid flying blind. It’s a continuous cycle where we collect feedback, act on it, and show customers they’ve been heard—boosting trust and customer insights.

Feedback 62

Feedback Effort Score Net Promoter Score Analysis 62

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Building lasting customer relationships has always been top-of-mind for businesses. However, in the last decade, organizations have recognized that the customer journey beyond the initial sale is as critical as the sale itself. Get your free copy today!

Customers

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The Voice of the Customer (VoC) is the core foundation of any successful customer experience program. When executed properly, a Voice of the Customer program will give you real-time insight into your customers’ experiences.

Return on Investment

Speaker: Donna Weber - Customer Onboarding Expert

Customer onboarding is so much more than going live with your product and driving adoption. The truth is, onboarding is the most important part of the customer journey. When you set positive first impressions, establish trusting relationships, and quickly deliver meaningful outcomes, you create customers for life.

Customer Experience

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. This frees up valuable time for sellers to focus more on building relationships and closing deals.

Sales

Speaker: Jennifer Wright and Nick Barron

Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. The future of retail is closer than you think - 2025 will be here before you know it.

Customer Experience

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. How do you use the data sitting behind a payment to find the next loyal customer? Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many.

Sales

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

These challenges include the retirement of the baby boomer generation, low unemployment, the recession, and consumer trends that call for proactive customer engagement. Employee/employer relationship insights to increase engagement. The impact these trends will have on customer experience and employee experience.

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