innovation-technology 
Forrester's Customer Insights
APRIL 4, 2025
Healthcare organizations (HCOs) are investing heavily in technology, but these investments alone won't optimize clinical workflows or enhance customer experiences. The missing element: clinical intelligence.
C3Centricity
APRIL 4, 2025
Let’s examine several compelling examples from both technology and consumer packaged goods (CPG) sectors to understand the winning strategies that make this possible.
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AWS Machine Learning
APRIL 4, 2025
says Paul Pagnan , Chief Technology Officer at Lumi Encouraged by the success of their implementation, Lumi is exploring expansion of their use of Amazon SageMaker AI to their other models and exploring other tools such as Amazon Bedrock to enable generative AI use cases. About the Authors Paul Pagnan is the Chief Technology Officer at Lumi.
AWS Machine Learning
APRIL 4, 2025
Quasar to finalize the prototype of the new cloaking technology. Progress report on the cloaking technology. Dr. Quasar: "I've been working on a new cloaking technology that could help our ships avoid detection by the pirates. Quasar) - Progress report on the cloaking technology (Dr. Topics for Next Meeting: 1.
Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert
A revolution in customer convenience is currently underway, disrupting old business models and driving rapid innovations. How to leverage cutting edge technology to make your customers' lives easier. Customers now have raised expectations, and this trend will be accelerating in the future. The benefits of self-service.
Forrester's Customer Insights
APRIL 4, 2025
An Iconic American Technology Firm Looks To Reshape Its Destiny, But Can It Deliver?
Forrester's Customer Insights
APRIL 4, 2025
Most governance programs focus on control but fail to embed governance into the organization's culture and decision-making process. They lack the human-centered roles that make governance successful.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Key Takeaways: ✅ Agility Without the Overhaul: How an extensible approach enables innovation while maintaining stability. 💡 Seamless Integration: Enhance functionality and connect new technologies with ease. 💸 Drive Growth & Efficiency: How a flexible commerce stack enhances operations and customer experience.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks.
Speaker: Paul Weald, Contact Center Innovator
Embrace automation, collaborate with new technology, and watch how you thrive! Join us for this exclusive webinar with expert innovator Paul Weald to learn more about: How artificial intelligence technology can complement employee performance and optimize business performance with intelligent insights and analytics.
Speaker: Rick Nucci, Co-Founder & CEO of Guru
With the advent of chatbots, artificial intelligence, interactive voice response, and machine learning, novel technologies continue to disrupt the contact center industry. These advances initially gave the impression that automation will replace the human element. How to leverage AI to drive cloud-based solutions in contact centers.
Speaker: Ryan Bryers, SVP of Global Engineering
With technology giants like Google, AWS, and Azure leading the charge, the true value of the cloud extends far beyond cost savings. This exclusive webinar with Ryan Bryers will explore the pivotal role of cloud solutions in driving innovation and how they improves the pace, reliability, and predictability of solutions supported by automation.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Adoption and innovation are swift and ongoing. 2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective. How to apply 2023 technology trends to your company's current demands.
Speaker: Jason Cottrell and Brian Walker
Now, retail success depends on integrating a blend of diverse technologies to thrive. As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? The era of all-in-one platforms is over.
Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One
Discover how the combination of loyalty management and MACH technology can revolutionize your retail strategy, ensuring sustained customer success through the holiday rush, into the new year, and beyond. Dive into retention tactics, encompassing dynamic rewards, discounts, and innovative ways to show appreciation.
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This ebook by Influitive is a compilation of some of the best examples of programs and campaigns designed to drive customer retention and advocacy, with examples from some of the world’s largest and most innovative SaaS vendors—including Cisco, Ceridian, Dell EMC, MongoDB, SAS, and more.
Speaker: Conrado Morlan
Using the lens of a superhero narrative, he’ll uncover how AI can be the ultimate sidekick, aiding in data management and reporting, enhancing productivity, and boosting innovation. The Future of Product Management 🔮 How to continuously integrate AI into your work to stay ahead of emerging trends and technologies.
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This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI. If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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