eglobalis

APRIL 6, 2025

Use tools like ROI calculators and performance-based contracts to support the case. In manufacturing, Caterpillars service agreements guarantee fast repair times, and Hiltis Tool Fleet Management ensures tool uptime and cost predictabilitycritical risk mitigators for construction firms.

Contact Center 280

Contact Center B2B Competitive Advantage Self Service 280

Speaker: Brian Morin, CMO, Mark Landry, VP Product, Marilyn Cassedy, Director of Customer Success, SmartAction

It just so happens that whenever we design and deploy a new AI-powered virtual agent over voice, the self-service application invariably falls into one of 5 distinct categories. Join Brian Morin, Mark Landry, and Marilyn Cassedy of SmartAction, and learn how to streamline your customer service.

Virtual Agent

Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group

Join this webinar with TechStyle Fashion Group, who recession-proofed their contact center with personalized and frictionless experiences to customers who prefer self-service. Discuss DIY platforms versus managed services – which is right for me? Sketch a back-of-the-napkin ROI in minutes.

Self Service

Speaker: Laura Sikorski, Contact Center Consultant

Technology must provide reliable options for customers to reach you when they want and obtain the same great service regardless of the channel they choose. ROI from technology improvements. Your customers should have a positive customer experience with every interaction. November 5, 2019 9:00 AM PST, 12:00 PM EST, 5:00 PM GMT

Contact Center

Speaker: Sofia Burton & Tiffany O'Malley from SmartAction

How do you make a real case for implementing self-service in the contact center? In this webinar, our leading experts will walk you through step-by-step to build an ROI for conversational AI by: Showcasing how to create a symbiotic relationship between virtual agent and human agent. Demonstrating those best use cases.

ROI