Win the Customer

DECEMBER 21, 2024

The modern customer expects personalized, seamless, and proactive experiences. As a product manager, you’re tasked with delivering on these expectations while navigating the complexities of a rapidly evolving technological landscape. Artificial intelligence (AI) offers a powerful toolkit to achieve these goals, enabling you to anticipate customer needs, personalize interactions, and deliver proactive support. 1.

Social Media 59

Social Media Roadmap Return on Investment Chatbots 59

CSM Magazine

DECEMBER 21, 2024

Microsoft has introduced multilingual autonomous voice agents using Copilot Studio, a significant advancement in their AI capabilities. The voice agents are designed to handle multiple languages effortlessly, requiring just a simple configuration. This ensures that business logic and integrations remain consistent across different languages, streamlining the deployment process for companies operating in multilingual environments.

Contact Center 52

Contact Center Customer Service Representative User Experience Customer Satisfaction 52

Zonka Feedback

DECEMBER 21, 2024

The results are in, and they tell a story of successZonka Feedback proudly claims 24 G2 badges for Winter 2025, solidifying our position as a trusted leader in Experience Management and Feedback Analytics.

Feedback 52

Feedback Report Analytics Management 52

CSM Magazine

DECEMBER 21, 2024

Enghouse Holdings UK Limited, a subsidiary of Enghouse Systems Limited, has acquired Aculab PLC, a provider of communication and AI software solutions. Aculab offers a range of solutions including a communications platform as a service (CPaaS), AI-driven technologies, voice and face biometrics, gateways, and media processing products. The acquisition expands Enghouse’s gateway business, adds a CPaaS solution, and includes AI-enabled products in their portfolio.

Telecommunications 52

Telecommunications Healthcare Contact Center Innovation 52

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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