Thematic

MARCH 30, 2025

Customer expectations today are sky-high, and simply collecting feedback isn’t enough. In fact, 73% of customers expect companies to understand their unique needs and expectations, yet too many customers still feel ignored. If you want to know more about closing the customer feedback loop, then read on.

Feedback 62

Feedback Roadmap Effort Score NPS 62

DCX

MARCH 30, 2025

Download Now Welcome to the DCX roundup of customer experience insights! Have you ever wondered how to keep your customer experiences fresh, engaging, and deeply human in a world dominated by digital tech? Let’s make prioritization less stressful and more actionable! This week, we're exploring exactly that!

Customer Centricity 52

Customer Centricity Leadership Innovation Connections 52

BirdEye

APRIL 1, 2025

It also encompasses collecting new reviews, measuring guest sentiment, and acting on insights to improve the guest experience. Guests who feel heard are more likely to become repeat customers. Meanwhile, a well-crafted response to a negative review can transform a frustrated customer into a loyal advocate.

Hotels 52

Hotels Management Guest Experience Hospitality 52

Thematic

APRIL 3, 2025

Imagine sending out a new product feature without ever checking what your customers think. Building a customer feedback loop is how we avoid flying blind. It’s a continuous cycle where we collect feedback, act on it, and show customers they’ve been heard—boosting trust and customer insights.

Feedback 62

Feedback Effort Score Net Promoter Score Analysis 62

PeopleMetrics

APRIL 3, 2025

CRM + VoC integration has gotten a whole lot easier (and smarter) with AI. Today, you can embed VoC insights right into CRM records, so reps or managers dont need to bounce between platforms. And with the help of AI, its not just about embedding scoresits about surfacing contextual insights in real-time. Thats still true.

CRM 62

CRM Data Roadmap Call Center 62

Optimove

MARCH 31, 2025

Optimove Ignite+ Accelerate your growth as an emerging iGaming or sports betting operator with industry-leading CRM marketing technology, deep insights, strategic support, and a thriving community. Ready-to-Launch from Day One Jumpstart your success with high-impact campaigns and customer journeys, preloaded and ready to go.

Sports 52

Sports CRM Financial Report 52

Optimove

APRIL 2, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Delivering personalized customer experience is an absolute must for brands to stay competitive. Marketers need tools to break silos, drive end-to-end customer experience, and truly become positionless.

Self Service 52

Self Service Marketing Touchpoint Ecommerce 52

CSM Magazine

MARCH 31, 2025

We are in a new age of customer support. Customers will give you bonus points if they can seamlessly move between these different communication channels when they need to. By the time youre done, you will know everything about omnichannel strategies and how they can promote customer support for happier customers and higher revenue.

Omni-Channel 52

Omni-Channel Strategy Customer Experience Chatbots 52

Forrester's Customer Insights

MARCH 31, 2025

The value of AI in CRM is real. Customer interactions produce huge volumes of high-quality, well-governed data; unleashing AI on this data lets organizations summarize and surface key insights, predict best actions to take and start pursuing goals autonomously. The result?

CRM 29

CRM Government Marketing Interaction 29

BirdEye

MARCH 31, 2025

How to enhance patient retention: Personalize communication with customers across digital platforms to ensure patients receive timely follow-ups and a seamless experience. Pairing Birdeye with your CRM allows you to generate reviews effortlessly and craft GenAI responses, ensuring a seamless and engaging patient experience.

Healthcare 52

Healthcare Hospitality How To Effort Score 52