Everything You Need to Know About the Philippine Call Center Industry
Magellan Solutions
FEBRUARY 2, 2022
However, India started losing ground to the Philippines when fraudulent activities of Indian call centers were exposed in 2016. 2001 : The Contact Center Association of the Philippines (CCAP) was established during Mar Roxas’ term as the DTI Secretary. 2016 : The industry is expected to generate 1.3 billion in revenue.
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