2001 Analytics Innovation 
CSM Magazine
MARCH 20, 2024
Ralf Ellspermann, CSO of the advisory firm, and a multi-awarded BPO executive, has been a cornerstone of the Philippine outsourcing landscape since its early days in 2001. Ralf Ellspermann explains, “In today’s digital realm, the cornerstone of customer loyalty lies in consistent, personalized, and technology-adept interactions.
CSM Magazine
AUGUST 3, 2021
The team combines the best of McDonald’s Data Analytics and Digital Customer Engagement with Global Marketing, Global Restaurant Development and Restaurant Solutions. Steijaert began his McDonald’s career as a field service consultant in 2001. There he managed restaurant innovation efforts.
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OpinionLab
DECEMBER 17, 2018
Founded in 2001, ForeSee developed a methodology to connect the digital experience to the bottom line through evaluative post-transaction surveys. A couple years later, a new player emerged in the digital feedback space that sought to extract value from digital Voice of Customer a bit differently.
TechSee
DECEMBER 5, 2017
We’ve compiled a short list of innovative customer service technologies developed by talented companies that are dedicated to helping enterprises improve their customer experience at scale and successfully compete in today’s ever-changing business environment. Enchant is full of well thought out features, saving us time and stress.
NetBase
DECEMBER 4, 2019
We’ll explore the many ways the wrong social analytics solution, offering inaccurate insight , could result in brands misunderstanding potential market opportunities. We analyze why Excite undervalued the importance of “search” and offer tips for rethinking innovation and setting your own brand’s priorities. Atari Doesn’t Like Apples.
AWS Machine Learning
OCTOBER 6, 2023
Next, we recommend “The Lord of the Rings: The Fellowship of the Ring” (2001), an epic adventure that combines breathtaking visuals, memorable characters, and a richly detailed world. With its gripping storyline, outstanding performances, and timeless themes, this movie is a must-see for anyone who loves a well-crafted drama.
Kustomer
FEBRUARY 29, 2024
One user described Gorgias as an innovative platform that is hard to navigate: “ It can be hard to navigate the Macros in Gorgias. Reporting and analytics Like most customer service software, Gorgias includes an in-built reporting and analytics feature. However, it may not be as suitable for managers.
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