Remove 2001 Remove Connections Remove Consumers Remove Gamification
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Top 5 Customer Service & CX Articles for Week of February 19, 2024

ShepHyken

How to Become One of the Top Customer Satisfaction Companies by John Dijulius (John Dijulius) Forbes’ latest ranking, “Best Customer Service,” highlights the companies that, according to consumer feedback, stand out with high customer satisfaction scores for delivering exceptional service in the United States.

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Upgrade Your Contact Center Using AI with Darryl Addington

Kustomer

You might be wondering how AI drives human connection when artificial intelligence is, well, artificial. That’s actually been around since 2001 and for the first eight to ten years of its existence, we did quite a bit of outbound, which was who was buying cloud0-based solutions at that time. Maybe five, I don’t know.