Remove 2001 Remove Connections Remove Customer Service Training Remove Gamification
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Top 5 Customer Service & CX Articles for Week of February 19, 2024

ShepHyken

I haven’t seen an article about “gamification” in quite some time. Will AI Take Over Customer Service? Clarke’s 2001: A Space Odyssey, directed by Stanley Kubrick, introduced us to HAL 9000, a computer that communicated like a human … and against its crew. Connect with Shep on LinkedIn.