Top 5 Customer Service & CX Articles for Week of February 19, 2024
ShepHyken
FEBRUARY 18, 2024
I do like the customer experience definition, which is every touchpoint from the first interaction until the customer is no longer doing business with you. I haven’t seen an article about “gamification” in quite some time. Connect with Shep on LinkedIn. It’s the interactions customers have with employees – all employees.
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