Remove 2001 Remove Connections Remove Innovation
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Centercode’s CEO on 20 Years of Technology and User Testing

Centercode

Centercode was founded in 2001 as a way to connect technology innovators with their real customers through user testing. In 20 years, technology has changed significantly. But our mission — to remove friction in today's technology by helping companies perfect their products — has stayed the same.

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Discovering the Hidden Gems: How to Prime Your Brain for Exceptional Customer Experiences

ECXO

That’s why innovative companies are always on the lookout for new ways to enhance CX and stay ahead of the curve. This process primes our brains for improved CX as it strengthens neural connections related to empathy and emotional understanding. And guess what? The latest trend in this space is mind-blowing!

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Customer Support Outsourcing Philippines: Cynergy BPO – Revolutionizing Tech-Driven Customer Experience

CSM Magazine

Ralf Ellspermann, CSO of the advisory firm, and a multi-awarded BPO executive, has been a cornerstone of the Philippine outsourcing landscape since its early days in 2001. As the inclination for customer service outsourcing to the Philippines scales, Cynergy BPO distinguishes itself as an essential partner in transforming CX delivery.

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Cautionary tale—BNPL disrupts with faster, smarter, more personalized payment solutions

Maru Group

The distrust stems from the 2001 Corralito policies in Argentina restricting people’s ability to withdraw cash from their accounts. As fintechs look for new revenue streams, the arms race for a deeper customer connection will continue. Deeply satisfying experience The success of BNPL solutions is not wholly situational.

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McDonald’s Appoints Manu Steijaert as Global Chief Customer Officer

CSM Magazine

I am thrilled to lead this new team as we work to create more and better ways to connect with our customers at every touchpoint, transforming the definition of customer interaction.”. Steijaert began his McDonald’s career as a field service consultant in 2001. There he managed restaurant innovation efforts.

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“Empathy in Action”? offers a modern playbook for delivering customer experience (CX)

Natalie Petouhof

My path to a CX career started in 2001 at Peppers & Rogers Group. Furthermore, they maintain that achieving high levels of innovation requires an empathetic company culture in which employees actively participate in delivering the next evolution of the CX instead of maintaining the status quo.

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A new era for digital Voice of the Customer

OpinionLab

Founded in 2001, ForeSee developed a methodology to connect the digital experience to the bottom line through evaluative post-transaction surveys. A couple years later, a new player emerged in the digital feedback space that sought to extract value from digital Voice of Customer a bit differently.