Remove 2001 Remove Consumers Remove Innovation
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Cautionary tale—BNPL disrupts with faster, smarter, more personalized payment solutions

Maru Group

At Maru, we use our unique software platform to measure and analyze how consumers feel, behave, and think to help clients better understand their customers and deliver better outcomes. The distrust stems from the 2001 Corralito policies in Argentina restricting people’s ability to withdraw cash from their accounts.

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The New “Value” Menu—Why Recession-Proofing QSR Must Go Beyond Low Cost 

Strativity

But consumer perceptions around value involve far more than just price. QSRs have been struggling to keep up with wide-ranging consumer demands that go beyond category table stakes such as affordable price point, convenience, and fast service. On average, financial performance for High Fidelity brands is 3.5x

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“Empathy in Action”? offers a modern playbook for delivering customer experience (CX)

Natalie Petouhof

My path to a CX career started in 2001 at Peppers & Rogers Group. Furthermore, they maintain that achieving high levels of innovation requires an empathetic company culture in which employees actively participate in delivering the next evolution of the CX instead of maintaining the status quo.

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If you build it, people will come—when you build what matters

West Monroe

Apple, the prime example of a market maker, consistently creates products that consumers never imagined they needed.

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A new era for digital Voice of the Customer

OpinionLab

Founded in 2001, ForeSee developed a methodology to connect the digital experience to the bottom line through evaluative post-transaction surveys. A couple years later, a new player emerged in the digital feedback space that sought to extract value from digital Voice of Customer a bit differently.

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If you build it, people will come—when you build what matters

West Monroe

Apple, the prime example of a market maker, consistently creates products that consumers never imagined they needed.

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If you build it, people will come—when you build what matters

West Monroe

Apple, the prime example of a market maker, consistently creates products that consumers never imagined they needed.