CSM Magazine

MARCH 20, 2024

In the fast-evolving global business landscape, the strategic move of customer support outsourcing to the Philippines has become a critical path for companies seeking to boost operational efficiency and elevate customer satisfaction.

Customer Experience 52

Customer Experience Contact Center Competitive Advantage Hospitality 52

Magellan Solutions

MARCH 4, 2020

Dell set up its first center in Bangalore in 2001 and opened a second site in Hyderabad in 2002. This company was also among the earliest computer companies to outsource customer service and technical support calls to India. Also, Telstra is set to create a new Telstra innovation and capability center in Bangalore.

Company 64

Company e-support Call Center Government 64

Kustomer

FEBRUARY 29, 2024

One user described Gorgias as an innovative platform that is hard to navigate: “ It can be hard to navigate the Macros in Gorgias. Kayako Kayako is a customer service tool with a strong focus on simplicity and efficiency, stemming from its roots and guiding philosophy. However, it may not be as suitable for managers.

e-support 52

e-support Feedback Multi-Channel Self Service 52