2001 Innovation Leadership 
Kerry Bodine
OCTOBER 12, 2016
But thinking that we’ve seen the last of service design agencies is like thinking that we’d seen the last of startups when the first dot-com market collapsed in 2001. Cross-industry pollination drives service innovation. Service design agencies are here to stay. Here’s why: Money isn’t everything. Not much at all.
Kerry Bodine
OCTOBER 12, 2016
But thinking that we’ve seen the last of service design agencies is like thinking that we’d seen the last of startups when the first dot-com market collapsed in 2001. Cross-industry pollination drives service innovation. Service design agencies are here to stay. Here’s why: Money isn’t everything. Not much at all.
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West Monroe
MARCH 29, 2022
From inventing digital music and the iPod in 2001 to launching the iPhone in 2007 to imagining a new way to experience television with AppleTV, the company has innovated to provide a value so high that people are willing to give up a week’s salary to buy an Apple product. A high degree of transparency that builds scale.
Magellan Solutions
DECEMBER 11, 2023
Now, picture this: it’s 2001, and Frederick works in a call center called Etelecare. It is where the spark of innovation ignited. Navigating Excellence and Transformation in Leadership Fred Chua emphasizes that good leadership is not self-proclaimed; it’s a reputation earned through the eyes of others.
OpinionLab
DECEMBER 17, 2018
Founded in 2001, ForeSee developed a methodology to connect the digital experience to the bottom line through evaluative post-transaction surveys. A couple years later, a new player emerged in the digital feedback space that sought to extract value from digital Voice of Customer a bit differently.
CSM Magazine
AUGUST 3, 2021
Most recently, he was Vice President, International Operated Markets, where he led a customer-led, growth-focused approach to support the country leadership teams. Steijaert began his McDonald’s career as a field service consultant in 2001. There he managed restaurant innovation efforts.
CSM Magazine
MARCH 20, 2024
This distinctive model, coupled with a leadership team that boasts over five decades of customer support outsourcing experience with Fortune 500 behemoths in the Philippines—including titans such as Microsoft, American Express, Allstate, United Healthcare, and T-Mobile—positions it uniquely.
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