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Discovering the Hidden Gems: How to Prime Your Brain for Exceptional Customer Experiences

ECXO

That’s why innovative companies are always on the lookout for new ways to enhance CX and stay ahead of the curve. Priming the Brain through Emotional Intelligence Emotional intelligence (EI) is the ability to understand and manage emotions. And guess what? The latest trend in this space is mind-blowing!

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Long Live The Service Design Agency

Kerry Bodine

And, of course, we’ve seen tech giants, management consulting firms, and even financial services companies gobbling up UX and service design firms. But thinking that we’ve seen the last of service design agencies is like thinking that we’d seen the last of startups when the first dot-com market collapsed in 2001. Not much at all.

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Long Live The Service Design Agency

Kerry Bodine

And, of course, we’ve seen tech giants, management consulting firms, and even financial services companies gobbling up UX and service design firms. But thinking that we’ve seen the last of service design agencies is like thinking that we’d seen the last of startups when the first dot-com market collapsed in 2001. Not much at all.

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Why the rise of intellectual property value means IP leaders need better budget management

Clarivate

As the business value of intellectual property (IP) continues to grow, the need to manage IP as a strategic asset is greater than ever. While 95% of senior corporate decision makers believe these intangible assets predict future strength , many organizations still fall short in their strategic IP management. In DuPont v. In Miron v.

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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

We’ve compiled a short list of innovative customer service technologies developed by talented companies that are dedicated to helping enterprises improve their customer experience at scale and successfully compete in today’s ever-changing business environment. ” 2. Coveo. It just doesn’t get better than this.”.

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Attract Amazing Talent with the Right Customer Service Job Description

Kayako

Gives hiring managers the chance to lay out the “intangibles” for success. A well-written job description also saves managers time in the screening and interviewing stages. Sitting down to write a job description also helps managers set goals for role, and envision the ideal applicant’s skills. You can trace us back to 2001.

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Cautionary tale—BNPL disrupts with faster, smarter, more personalized payment solutions

Maru Group

The distrust stems from the 2001 Corralito policies in Argentina restricting people’s ability to withdraw cash from their accounts. BNPL providers create a digital payment ecosystem that integrates secure data aggregation, authentication management, and an ever-expanding closed loop.