Are You Using 1999 Metrics to Measure 2019 Customer Care?
BlueOcean
FEBRUARY 7, 2019
How do we use that data to improve the customer experience? Fighting the Cost Center Mindset. We get it; earning executive buy-in on the decision to outsource your contact center usually includes a discussion about ROI. The more loyal those customers are, the more they buy. Sound complicated? Need a hand?
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