How to Use NPS® to Improve Your Call Center
Talkdesk
MAY 11, 2016
Many companies use the Net Promoter Score® (NPS) to convert customers’ qualitative reactions into actionable data. Net Promoter Score (NPS) is a commonly used tool for assessing customer loyalty that was introduced in a 2003 article in the Harvard Business Review. Scores are divided into three buckets.
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