2003 Customer Service Strategies Metrics Net Promoter Score 
ShepHyken
APRIL 30, 2018
(Lumoa) The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. My Comment: I’m a big fan of NPS (Net Promoter Score), and many of you already know that. Lumoa asked 30 customer experience influencers their opinions on NPS.
Talkdesk
MAY 11, 2016
They are the companies where leadership bases their decisions on preset metrics that they regularly track. All this is great, but how does that play with customer service? Many companies use the Net Promoter Score® (NPS) to convert customers’ qualitative reactions into actionable data. What is NPS?
Think Customers
JULY 2, 2019
The Net Promoter Score had yet to be developed (it was introduced in 2003). And Customer Contact Week was known as Call Center Week. Companies, Matulich noted, still debate which metrics matter and strive to deliver value to the customer. Overcome CX transformation roadblocks.
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