Lumoa

APRIL 3, 2018

According to the same research, at least 66% of customers trust other consumer opinions posted online and according to another research , 58% of consumers said they have recently (within the past five years) began leaving more and more online reviews based upon customer service. The Net Promoter: what is it?

Net Promoter Score 316

Net Promoter Score NPS Touchpoint Feedback 316

Provide Support

APRIL 13, 2016

When people have a less-than-favorable online experience, they fault the company immediately. In today’s digital generation it’s no secret that customers have very little patience when it comes to waiting for a response from a company. What steps does your company take to ensure great digital experience for your customers?

Customer relationships 40

Customer relationships How To Social Media Consumers 40

delighted

APRIL 19, 2019

They ask customers to rate you based on their overall experience rather than on a specific product or service. The NPS system , created by Fred Reichheld from Bain & Company in 2003, uses a simple, standard question to measure customer loyalty and advocacy: How likely are you to recommend [company] to a friend?

Survey 60

Survey Measurement Customer Experience Effort Score 60

delighted

APRIL 19, 2019

They ask customers to rate you based on their overall experience rather than on a specific product or service. The NPS system , created by Fred Reichheld from Bain & Company in 2003, uses a simple, standard question to measure customer loyalty and advocacy: How likely are you to recommend [company] to a friend?

Survey 40

Survey Measurement Customer Experience Effort Score 40