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Enrique Gómez Alonso is since February 2015 ChiefCustomerOfficer in Zurich Insurance Spain. In his current position he is responsible of defining and implementing Zurich Spain customer strategy, from customer experience to customer base management or customer data analytics.
Overall, it seems like the easiest way to solve that is to have someone specialized in customer experience in charge of the whole process – both to make sure everything is going as it should and that the majority of the C level can focus on other matters. Well, that’s where the ChiefCustomerOfficer comes into play.
Well, that’s where the Chief Experience Officer comes into play. CXO stands for Chief Experience Officer. People might also refer to this position as ChiefCustomerOfficer, ChiefCustomer Experience Officer, Chief Client Officer, or ChiefCustomer Service Officer.
Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. s first ever brand office, where she garnered major corporate awards as the vice president/general manager of brand and strategy. Denise went on to head Sony Electronic Inc.’s
Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. s first ever brand office, where she garnered major corporate awards as the vice president/general manager of brand and strategy. Denise went on to head Sony Electronic Inc.’s
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