Remove 2004 Remove Communication Remove Innovation
article thumbnail

ROI and the Secure Customer Index (SCI)

Horizon CX

It is indeed hard to argue with the individual in charge, not to mention everything we all learned in business school, but it put those of us who were managing innovative CX programs to gain in-depth customer feedback and insights into a somewhat unsupported and somewhat helpless and potentially vulnerable position. In 2004, D.

ROI 130
article thumbnail

Advance environmental sustainability in clinical trials using AWS

AWS Machine Learning

The CRASH trial was a clinical trial conducted from 1999–2004 and recruited patients from 49 countries in the span of 5 years. They can use Amazon Pinpoint to send medication reminders, automate surveys, or push other communications without the need for paper mail delivery.

Travel 119
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Aiming for ‘Magic Bullets’ in Medicine: Are We Shooting Ourselves in the Foot?

Clarivate

2] But by focusing on selective toxicity and seeking ‘magic bullet’ cures at the expense of other promising treatments, are we overlooking other important innovations? Other transformational innovations in medicine have since been heralded as ‘magic bullets’ but have not provided a complete cure. 2004 2004/04/01;3(4):353-9. [7]

article thumbnail

A Closer Look at MiFID II Recording Requirements

Avaya

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. Under the 2004 MiFID directive, there was no mandatory requirement to record communications involving client orders.

article thumbnail

Teliax Expands Cloud Offerings With New Services From QuandaGo

CSM Magazine

Teliax, a global leader in innovative voice connectivity and communications platforms, today announced its partnership with customer experience software provider QuandaGo to deliver a Contact Center-as-a-Service (CCaaS) platform to its worldwide customer base of carriers and service providers. . ” About QuandaGo. About Teliax.

article thumbnail

Localz Close £2M Funding Round to Support Business Post-COVID

CSM Magazine

Localz , leading experts in digital customer engagement, location, and communications technology announced today the closing of a £2 million venture round of funding led by London-based investment manager Triple Point. Its focus is making the day of service awesome with solutions for order collection, service delivery, and product delivery.

Retail 52
article thumbnail

Interactions Celebrates 15 Years

Interactions

“When Interactions started out in 2004, a streamlined customer experience certainly wasn’t considered the business necessity that it is today. Because of our technology’s innovative nature, we faced an uphill battle of convincing skeptical business leaders of its value. How can we improve on the AI that we have?