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This is Digital, Episode 25: The Chief Digital Officer's Role in Disruption and Culture

West Monroe

Listen to "The Chief Digital Officer’s Role in Disruption & Culture" on Spreaker. Beauty's Chief Digital Officer, joins the podcast to discuss the ever-evolving customer journey and the balance between customer needs and technology advancement, fostering innovation, and maintaining a seamless physical-digital connection.

Culture 52
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10 Customer Service Podcasts to Add to Your Rotation

Kustomer

Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. Considered a converged medium as well as disruptive technology, the podcast unites the internet with traditional radio broadcasting. The Power of the Podcast.

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GT Foundation Joins Vaccination Initiative in India

GlowTouch

They reasoned that if an urban resident with ready access to information found the procedure cumbersome, then the millions of less-connected citizens in the country’s rural areas would have an even more difficult time participating. The post GT Foundation Joins Vaccination Initiative in India appeared first on GlowTouch Technologies.

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Conversations with Clients: Ding Yi (Allen), Ant Financial, Part 2

COPC

“… the technology revolution (e.g., Being responsible for the deployment and innovation of the “datafication” and intellectualization of services, Allen and his team established a data-driven intelligent customer service approach which connects customers, services and products, which has achieved excellence in customer experience.

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Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

CSM Magazine

While the reality of super intelligence may be a few decades away, contact centres are experiencing the now of this technology and asking themselves whether increased automation will also mean an increase in P45s. Incorporate co-browse and screen-share technology into your phone based contact centres.

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Client Interview Series: Ding Yi at Ant Financial

COPC

“… the technology revolution (e.g., Being responsible for the deployment and innovation of the “datafication” and intellectualization of services, Allen and his team established a data-driven intelligent customer service approach which connects customers, services and products, which has achieved excellence in customer experience.

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We are proud of this state-of-the-art agreement.

Wired and Dangerous

News about the agreement drew sharp criticism from Chinese government mouthpiece Global Times, which remarked earlier this month that New Delhihopes to showcase its military muscle to China, flaunting the importance of US connections.