Remove 2004 Remove Connections Remove Customer Service Remove Management
article thumbnail

10 Customer Service Podcasts to Add to Your Rotation

Kustomer

that end, we’ve curated a customer service-centric podcast list for you to peruse and enjoy. Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. A treasure trove of retail, brand, and customer service information is ready and waiting for your ears.

article thumbnail

Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

This week we feature an article by Pem Brooke, Marketing Manager of SuperStaff. Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. Millennials (also called Gen Y)- born in between 1982 and 2004. Matures- born before 1945.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

This week we feature an article by Pem Brooke, Marketing Manager of SuperStaff. Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. Millennials (also called Gen Y)- born in between 1982 and 2004. Matures- born before 1945.

article thumbnail

Remaining Competitive in Retail: How to Optimize Customer Experience

CSM Magazine

Lasting brand loyalty is cultivated from continuous service throughout the lifecycle of any particular product and managing these engagements for quality can be difficult when multiple players are involved. According to Gartner, by the end of this year 85% of customer service interactions will start with self-service.

Retail 119
article thumbnail

Proving the ROI of the Chief Customer Officer Role, With Enrique Gomez Alonso – CB71

Customer Bliss

In his current position he is responsible of defining and implementing Zurich Spain customer strategy, from customer experience to customer base management or customer data analytics. In his early days of his Vodafone Spain tenure, the company was getting 72 million customer service calls per year.

article thumbnail

Xpedition and Voyado Partner to Help Boost Loyalty and Retention for Fashion Brands

CSM Magazine

Powered by Microsoft Dynamics 365 Business Central (Enterprise Resource Planning – ERP), Xpedition offers customers an end-to-end, fully integrated business management solution. Dean Carroll, General Manager at Xpedition, said: “We are excited to partner with Voyado in the UK at this time of unprecedented change in retailing.

Fashion 72
article thumbnail

Make the Experience Faster and More Personal

Michelli Experience

I have been involved with Starbucks since 2004, beginning with initial research I conducted for my first of two books about them (The Starbucks Experience). When employee and customer engagement becomes challenging set a course for expedited service delivery that seeks to meet customers where they are!