2004 Consumers Customer Base Customer Experience Management 
Feedbackly
SEPTEMBER 26, 2018
64% of people think that customer experience is more important than price in their choice of a brand. Popularity of Customer Experience. Consumer Expectations. Immediacy is also in demand, with 64% of consumers expecting companies to interact with them without delay. Immediate Personalized Experiences.
Responsetek
MAY 4, 2018
Have you ever walked into a supermarket to buy a new product, something you haven’t consumed before and stood in front of the aisle, caught in a paralysis of knowing which choice to make given the multiple brands and variants you are faced with? He argues that eliminating consumer choice can greatly reduce anxiety for shoppers.
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