Remove 2004 Remove Consumers Remove Technology
article thumbnail

How customer intelligence software helps companies fight the survey epidemic

Alida

The traditional survey is still big business, worth tens of billions of dollars annually, and Miller has a provocative theory why: “technology-enabled laziness.” The rise of social, cloud and mobile technologies has given customers more opportunities to voice their opinions. As for consumers like Reed who have grown tired of surveys?

Software 169
article thumbnail

Remaining Competitive in Retail: How to Optimize Customer Experience

CSM Magazine

The best field service solutions will include consumer portals that can make scheduling service visits easy for customers by offering control over their experience. Consumers are empowered to upload relevant photos and equipment information based on their repair request and view their service history and product details online.

Retail 119
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. She has served clients as an independent consulting partner since 2004. He regularly contributes topical posts on digital media and consumer experience for sites like brandwatch.

article thumbnail

Guest Blog: Becoming a Blockbuster?

ShepHyken

It’s important to stay up to date on new technology and trends in order to keep your customers and attract new ones. . Back in 2004, Blockbuster had 60,000 employees, 9,000 stores and appeared invincible. As a result, it dismissed the new iPhone as a “mere consumer toy.” Are you playing by your rules, or by theirs?

Retail 81
article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. She has served clients as an independent consulting partner since 2004. He regularly contributes topical posts on digital media and consumer experience for sites like brandwatch.

article thumbnail

Why is (micro-) Segmentation the Most Critical Ingredient in Retaining Your Customers?

Optimove

and this is where we say that, actually, scaling segmentation isn’t such a headache, if you got the right technology, ahem ahem). So, would presenting a different offer to small groups of consumers with similar attributes generate more uplift than sending the same offer to all consumers? They’re on to something!

Groups 98
article thumbnail

Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

Businesses must keep their eyes on the sky and their ears to the ground when it comes to this world’s rapidly changing trends, themes, and pulse, but must never neglect the lifestyles, attitudes, technological aptitude, and the overall customer service expectations of their clients according to generational differences.