CSM Magazine

MARCH 24, 2022

By integrating new digital field service management (FSM) solutions, retailers can maintain control of the complete customer journey, even when relying on third-party entities. According to Gartner, by the end of this year 85% of customer service interactions will start with self-service. About the Author.

Retail 119

Retail Self Service Customer Experience How To 119

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Service Untitled

AUGUST 5, 2010

Service Untitled The blog about customer service and the customer service experience. The customer service representative standing at the kiosk in the lobby of the bank had been speaking to a customer about a “Power of Attorney&# and its relevance to her aged parent.

Customer Service Representative 41

Customer Service Representative Customer Service Banking Exercises 41