CSM Magazine

JULY 14, 2020

Unfortunately, the COVID-19 health crisis has also highlighted the darker side of human nature with credit card fraud surging 35% and reports that £4.6 Encoded is a leading Payment Service Provider and pioneer of new and innovative secure payment solutions for contact centres. Back to basics with PCI DSS. Visit www.encoded.co.uk.

Omni-Channel 52

Omni-Channel Customer Confidence Innovation CRM 52

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Bruce authored many of Forrester’s most popular research reports.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Bruce authored many of Forrester’s most popular research reports.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

C Space

OCTOBER 2, 2020

In early March we began reporting daily on how brands were dealing with Covid-19. In another sign of online commerce’s ascendancy, CRM leader Salesforce forecasts that ecommerce’s footprint will double this holiday season, accounting for 30% of all U.S. The Brand Move Roundup – October 2, 2020. Total digital sales in the U.S.

Brands 40

Brands Apparel Retail Fashion 40

CSM Magazine

JANUARY 22, 2020

Teliax, a global leader in innovative voice connectivity and communications platforms, today announced its partnership with customer experience software provider QuandaGo to deliver a Contact Center-as-a-Service (CCaaS) platform to its worldwide customer base of carriers and service providers. ” About QuandaGo. About Teliax.

Self Service 52

Self Service Contact Center Chatbots Omni-Channel 52

Magellan Solutions

FEBRUARY 24, 2022

All these while giving you hiring, training of agents, and providing real-time reports with the use of sophisticated BPO technology. Ideally, the software should be able to work with your customer relationship management (CRM) system. .” A BPO company takes care of all marketing, inbound, and outbound calls. Magellan Solutions.

Social Media 40

Social Media B2B B2C Sales 40