2004 Customer Base Customer Experience Management Innovation 
Feedbackly
SEPTEMBER 26, 2018
64% of people think that customer experience is more important than price in their choice of a brand. Popularity of Customer Experience. I smell an opportunity for new market entrants… A recent study suggests that the rapid rate of digital innovation has had a profound effect on customer expectations.
Responsetek
MAY 4, 2018
However, research by the psychologist Barry Schwartz in 2004 identified that too much choice can in fact present more problems and create a higher level of anxiety for consumers than not enough choice. Well if you have, you join the millions of consumers who suffer the same ‘shopping’ paralysis daily. . Download eBook.
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