2004, Customer Centricity, Customer Expectations and Touchpoint

Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Retently

JULY 28, 2023

How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer

Chief Customer Officer Customer Centricity Call Center Metrics

Is the Chief Customer Officer a Worthwhile Addition to the C-Suite?

Retently

OCTOBER 19, 2018

How do you approach customer happiness in your company? However, making sure customer experience is handled the right way throughout your entire organization can be pretty difficult – especially if you have a large business with multiple departments and branches. How Did the CCO Position Come to Be?

Chief Customer Officer

Chief Customer Officer Customer Centricity Call Center Metrics

Customer Experience Update

Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Is the Chief Customer Officer a Worthwhile Addition to the C-Suite?

Webinars

Stay Connected