Think Customers

NOVEMBER 2, 2014

Since its inception in 2004, the 1to1 Media Customer Champions has grown into a one-of-a-kind awards program that honors and spotlights the individuals responsible for game-changing customer-focused strategies-- a truly unique event that honors the leaders who create innovative change in their organizations.

Employee Engagement 70

Employee Engagement Loyalty Innovation Customer Engagement 70

Kustomer

NOVEMBER 1, 2021

that end, we’ve curated a customer service-centric podcast list for you to peruse and enjoy. Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. Then in 2004, BBC and The Guardian journalist Ben Hammersley merged the words ‘iPod’ with ‘broadcast’ officially coining the term ‘podcast.’

Customer Service 90

Customer Service Entertainment Trends Social Media 90

Kayako

FEBRUARY 18, 2016

Hot on the heels of our popular webinar , I’ve distilled down our best 5 tips covering how to stop your customers from leaving you. Make a customer, not a sale. He tells a story about the 2004 Olympic diving final.

How To 120

How To Tips Sales Customers 120

Storyminers

JULY 6, 2020

She has served clients as an independent consulting partner since 2004. Dennis is an innovative Customer Experience evangelist with a deep understanding of consumer engagement, digital media, and reporting analytics. Jeff helps clients develop customer-focused cultures. Denise went on to head Sony Electronic Inc.’s

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Customer Bliss

AUGUST 2, 2016

Jeb holds the position of Senior Vice President and Chief Customer Officer at Oracle. He is responsible for driving customer-focus into all aspects of the Oracle business. Essentially, they asked customers questions — and then had very little idea where the feedback was going or if it was benefiting product enhancement.

Chief Customer Officer 100

Chief Customer Officer Customer Experience Feedback Leadership 100

Storyminers

JULY 6, 2020

She has served clients as an independent consulting partner since 2004. Dennis is an innovative Customer Experience evangelist with a deep understanding of consumer engagement, digital media, and reporting analytics. Jeff helps clients develop customer-focused cultures. Denise went on to head Sony Electronic Inc.’s

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Michel Falcon Experience

APRIL 23, 2019

I’m going to share something with you that has helped me be the best customer-centric leader that I can be for my company, team and customers. My partners and I run a business that has 150 employees – people who rely on us to constantly be customer-focused. After all, it stems from the top! CBC Federal Credit Union.

Company 95

Company Customer Experience Customer Service Net Promoter Score 95