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2014 Customer Champions: Lifting Sights, Visions, and Standards

Think Customers

Since its inception in 2004, the 1to1 Media Customer Champions has grown into a one-of-a-kind awards program that honors and spotlights the individuals responsible for game-changing customer-focused strategies-- a truly unique event that honors the leaders who create innovative change in their organizations.

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10 Customer Service Podcasts to Add to Your Rotation

Kustomer

that end, we’ve curated a customer service-centric podcast list for you to peruse and enjoy. Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. Then in 2004, BBC and The Guardian journalist Ben Hammersley merged the words ‘iPod’ with ‘broadcast’ officially coining the term ‘podcast.’

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Advance environmental sustainability in clinical trials using AWS

AWS Machine Learning

The CRASH trial was a clinical trial conducted from 1999–2004 and recruited patients from 49 countries in the span of 5 years. He writes about topics relevant to his customers, focusing on data engineering and machine learning. In his spare time, Sid enjoys walking his dog in Central Park and playing hockey.

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Calling CEOs to read emails from your customers and learn about your own business

Helen Dewdney

King of customer emails. Justin King was CEO of Sainsbury’s from 2004 to 2014. million was met three months ahead of schedule Despite the huge growth he found time to respond to customers. These customers really feel valued and I’m certain you don’t need me to tell you what valued customers will give you in return!

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Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

CSM Magazine

Or can contact centres start to leverage the move towards AI and create a more customer-focused environment that will result in higher levels of customer care? which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.