CSM Magazine

APRIL 5, 2018

Or can contact centres start to leverage the move towards AI and create a more customer-focused environment that will result in higher levels of customer care? Video chat empowers your contact centre teams to build a trusted advisor relationship with your customer – something ChatBots simply cannot offer.

Customer Care 40

Customer Care Chatbots Average Handle Time Video 40

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Bruce authored many of Forrester’s most popular research reports.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Bruce authored many of Forrester’s most popular research reports.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Helen Dewdney

AUGUST 9, 2019

He says; “If a CEO says they care about customers, do they mean it if they don’t deal with customers themselves? I want to see what customers are saying. King of customer emails. Justin King was CEO of Sainsbury’s from 2004 to 2014. — Greg Jackson (@g__j) June 16, 2019.

Case Study 56

Case Study Poor Customer Service Social Media Study 56