Storyminers

JULY 6, 2020

s first ever brand office, where she garnered major corporate awards as the vice president/general manager of brand and strategy. She has served clients as an independent consulting partner since 2004. To apply a science-based approach to improving the customer experience, Martha Brooke founded Interaction Metrics in 2004.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

s first ever brand office, where she garnered major corporate awards as the vice president/general manager of brand and strategy. She has served clients as an independent consulting partner since 2004. To apply a science-based approach to improving the customer experience, Martha Brooke founded Interaction Metrics in 2004.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Magellan Solutions

NOVEMBER 7, 2023

They first delegated their technical support in India as early as 2004. Outsourcing to a call center not only helps them with software development and customer service but it assists them in becoming flexible in their operations, especially during product launches and updates where they experience a peak in inbound calls.

Call Center 52

Call Center Competitive Advantage Financial Software 52

LiveChat

JULY 10, 2015

In 2004 it started the “Real Beauty” campaign. By 2004 Dove was just one of many skin care product companies. Now, 11 years later, it’s one of the most recognizable companies in its industry and customers identify Dove as a brand promoting a positive body image.

Loyalty 28

Loyalty How To Loyalty Programs Airlines 28

Magellan Solutions

FEBRUARY 24, 2022

Ideally, the software should be able to work with your customer relationship management (CRM) system. To boost customer engagement and grow your client’s base, their personnel go through months of cross-training in telemarketing, sales lead generation, and demand development.

Social Media 40

Social Media B2B B2C Sales 40

SmartKarrot

FEBRUARY 4, 2022

Founded in: 2004. They help improve customer relationship management (CRM) by providing smooth communication between both sides. To be more specific, they provide a variety of software development, IT certification, and cybersecurity courses to ensure that teams are up to date on all things software. Ring Central.

Company 10

Company Software Advertising Travel 10