Retently

JULY 28, 2023

Miscommunications, low employee engagement, and the lack of a customer-centric company culture can also get in the way and make things worse. Yet, t he term Chief Experience Officer is relatively recent compared to a similar role – the Chief Customer Officer (CCO).

Chief Customer Officer 122

Chief Customer Officer Customer Centricity Call Center Metrics 122

Storyminers

JULY 6, 2020

She has served clients as an independent consulting partner since 2004. Dennis is an innovative Customer Experience evangelist with a deep understanding of consumer engagement, digital media, and reporting analytics. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CSM Magazine

OCTOBER 9, 2019

The third post in our Customer Service Week series by Samantha Saunders examines the importance of employee engagement and recognition. Established in 2004, OmniServ employs over 5000 staff delivering ‘Legendary Service’ across a wide portfolio of aviation services. Recognition: Celebrate your customer service heroes.

Airlines 45

Airlines Hotels Customer Satisfaction Retail 45

ProProfs Chat

SEPTEMBER 20, 2019

Invented in 2004, NPS was called the “the one question you’ll ever need.” This is why it’s no surprise that employee experience is directly proportional to customer experience. Employee surveys need not be limited only to employee satisfaction or employee engagement surveys.

Survey 56

Survey Net Promoter Score Effort Score NPS 56

Retently

OCTOBER 19, 2018

Miscommunications, low employee engagement, and the lack of a customer-centric company culture can also get in the way and make things worse. According to it, only 24% of the surveyed companies had a person in charge of the customer experience within their organization.

Chief Customer Officer 80

Chief Customer Officer Customer Centricity Call Center Metrics 80

CSM Magazine

OCTOBER 11, 2019

They had to win the hearts and minds of all employees, old and new, and they did that by delivering a thorough and strategic employee engagement programme. Established in 2004, OmniServ employs over 5000 staff delivering ‘Legendary Service’ across a wide portfolio of aviation services.

Customer Service 40

Customer Service Airlines Travel Customers 40

Customer Enthusiast

MAY 27, 2015

It was in Scottsdale, Arizona in 2004. Given an average class size of 12, delivering two presentations each (of which I evaluated half), a couple of quick calculations suggest that I observed 480 presentations totaling 72 hours. Today (perhaps nine years removed from my last class), of those presentations, I can vividly recall exactly one.

Groups 40

Groups Retail Video Course 40

Customer Enthusiast

MAY 27, 2015

It was in Salt Lake City, Utah in 2004. Given an average class size of 12, delivering two presentations each (of which I evaluated half), a couple of quick calculations suggest that I observed 480 presentations totaling 72 hours. Today (perhaps nine years removed from my last class), of those presentations, I can vividly recall exactly one.

Groups 40

Groups Retail Video Course 40

Russel Lolacher

JUNE 27, 2022

In this episode of Relationships at Work, Russel chats with multi-time best selling author, researcher and international Hall of Fame speaker Eric Chester on the ingredients to an on fire workplace culture that solves the employee retention problem. ” Eric Chester. FULL TRANSCRIPT OF INTERVIEW. Russel Lolacher.

Culture 52

Culture Employee Experience Course Multi-Channel 52

Qualtrics

OCTOBER 11, 2019

Strategies to build trust and improve employee engagement. Strategic alignment with organizational priorities and work engagement: A multi? Leadership behavior and employee voice: Is the door really open? Are your employees avoiding you? Voices of Survivors: Words that Downsizing CEOs Should Hear. 4 Biggs, A.,

Culture 26

Culture Communication Multi-Channel e-support 26