Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

BirdEye

MAY 19, 2023

Encourages continuous learning Businesses today must be continuously innovating to be successful. That’s why 66% of companies say innovation is important to their growth. Boosts morale and motivation According to research, having clear and sustainable expectations is one of the keys to improving your employees’ experience.

Examples 52

Examples Feedback Net Promoter Score Effort Score 52

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Clicktools

JANUARY 6, 2017

Your customers born between 1982 and 2004 is now about 25% of the total population. Honor the employee experience. If you haven’t yet expanded your feedback program to include employee feedback, now’s the time to do it. Practice these tips and you’ll be ahead of the game, right out of the gate.

Tips 58

Tips Customer Journeys Multi-Channel Gamification 58

SmartKarrot

JANUARY 25, 2022

Launched in 2004, Campaign Monitor is an email marketing platform catering to businesses of different sizes. Founded in 2010, Culture Amp is an employee experience management platform. With the help of their platform, businesses can build 180-degree and 360-degree surveys to gather feedback from their employees.

Company 10

Company Innovation Self Service Hotels 10

Feedbackly

SEPTEMBER 26, 2018

64% of people think that customer experience is more important than price in their choice of a brand. Popularity of Customer Experience. I smell an opportunity for new market entrants… A recent study suggests that the rapid rate of digital innovation has had a profound effect on customer expectations.

Customer Experience 56

Customer Experience Social Media Feedback Customers 56

Qualtrics

OCTOBER 11, 2019

One of the key building blocks to creating a truly exceptional employee experience is cultivating an environment where employees feel free to both share and receive open and honest feedback. Leadership behavior and employee voice: Is the door really open? Are your employees avoiding you? R., & Burris, E.

Culture 26

Culture Communication Multi-Channel e-support 26