Remove 2004 Remove Sales Remove Technology
article thumbnail

ESG and the RFP: How to Assess Your Outsourcer’s ESG Efforts

BlueOcean

The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” This will allow them to assign resources to this critical piece of the process while their sales team continues to work through the final stages of the RFP with you.

How To 177
article thumbnail

Product-led Growth: What It Is and Why You Need It

Totango

It lets your product do the talking, departing from a sales-led growth strategy that depends on a conventional sales pitch. First, we’ll define product-led growth (PLG) and what distinguishes a product-led growth strategy from a sales-led strategy. How Does a Product-led Growth Strategy Differ from Sales-Led Growth?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Part 2: How Customer Support Drives and Grows Recurring Revenues

Team Support

ServiceXRG suggests that by establishing standardized service sales processes and leveraging service sales automation, companies can assure that every service opportunity adheres to configuration and quoting practices. Remember, for many technology companies, 70% or more of revenue comes from existing customers.

article thumbnail

Remaining Competitive in Retail: How to Optimize Customer Experience

CSM Magazine

For retail business, the customer journey extends far beyond the initial sales engagement. As customers are taking more control of their own service requests through customer portals, retailers can use the opportunity to engage in sales opportunities. Increase service and revenue opportunities. About the Author.

Retail 119
article thumbnail

Part 3: The Strategic Role of B2B Customer Support

Team Support

For many technology companies 70% or more of total revenue comes from existing customers. Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes. We conclude this series with customer support versus customer success.

B2B 89
article thumbnail

Part 2: The Strategic Role of B2B Customer Support

Team Support

Collaborate: On th at note, rather than acting alone in response to customer issues as they have historically done, Support must collaborate with the customer success, sales, renewal, professional services, and training teams to coordinate customer engagement and retention strategies. This is the first step in customer retention.

B2B 81
article thumbnail

Part 1: B2B Customer Support Transformation Imperatives

Team Support

Companies that are moving to subscription-based relationships with customers and seeking to bolster recurring revenue streams must leverage Support as an integral part of their post-sales strategies to sustain and expand customer relationships and drive recurring revenues. The Subscription Effect.

B2B 86