2005, Omni-Channel, Social Media and Touchpoint

Guest Blog: 3 Proven Ways to Personalize the Customer Service Experience

ShepHyken

JULY 29, 2016

One of the most-important factors in providing an exceptional customer service experience is personalizing each and every touchpoint between you (the business or service provider) and your customers. No matter how informal the channel or medium (i.e. Keeping track of customer conversations across communication channels is key.

Omni-Channel

Omni-Channel Customer Service Customer Experience Social Media

11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

DECEMBER 5, 2017

Customers appreciate: Being provided with a smooth experience across multiple channels. Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” ” 2. Coveo. boosting both customer loyalty and the enterprise’s bottom line.

Contact Center

Contact Center Customer Satisfaction Self Service Technology

Customer Experience Update

Guest Blog: 3 Proven Ways to Personalize the Customer Service Experience

11 Contact Center Technologies to Boost Customer Satisfaction

Webinars

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