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How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips

Comm100

Today’s customers look for fast, convenient, and personalized support that allows them to connect with brands how, where, and when they want. 99% of customers now believe that companies need to improve their service and support. In 2021, this meant that 48% of organizations diversified the digital channels they support.

Tools 238
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How Mixbook used generative AI to offer personalized photo book experiences

AWS Machine Learning

Innovations like this are why we’ve been partnered with AWS since the beta in 2006.” – Andrew Laffoon, CEO, Mixbook Conclusion Mixbook started experimenting with AWS generative AI solutions to augment their existing application in early 2023. He has enjoyed a 30-year career architecting interactive and e-commerce designs for top brands.

Travel 119
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Brand Move Roundup – July 24, 2020

C Space

The Brand Move Roundup – July 24, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52
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Social Media Solidarity for Strawberries After Sabotage Attempt

NetBase

We can all agree sabotage is bad – and no brand wants to find themselves at the center of a crisis. This is Crisis Management 101: “protect customers first, brand second and shareholder interest third.” Even if you do everything right, you might find your brand stuck in a bit of a. Not every brand fares so well.

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Jotform vs Wufoo: Which one is the Better Form builder?

SurveySparrow

Source: Jotform Jotform was founded by Aytekin Tank in 2006. Source: Wufoo This Cloud-based form builder was founded in 2006 by the trio- Chris Campbell, Kevin Hale, and Ryan Campbell and was acquired by SurveyMonkey in 2011. Moreover, custom branding helps you add your logo, brand color, and other elements to personalize it.

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Formstack vs Jotform: Which One Is Right For You?

SurveySparrow

Formstack has evolved as a form builder since being founded in 2006 by Ade Olonoh. Manage evolving options with Smart Lists, enhance brand recognition with custom Subdomains, and create dynamic forms using Conditional Logic. Cons Customer Support: Some customers think that they lack in the customer service and support arena.

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10 Top Business Lessons Small Businesses Can Learn from Amazon

LiveChat

Before the cloud technology infrastructure platform launched publicly in 2006, it was first a way for internal teams to stop reinventing the wheel when they set out to build a new product. That’s the kind of experience that’ll turn a regular customer into a loyal brand advocate. There’s no substitute for a great customer experience.