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APRIL 3, 2017

Before the cloud technology infrastructure platform launched publicly in 2006, it was first a way for internal teams to stop reinventing the wheel when they set out to build a new product. That’s the kind of experience that’ll turn a regular customer into a loyal brand advocate. There’s no substitute for a great customer experience.

e-support 51

e-support Retail Customer Service Representative Innovation 51

BirdEye

JULY 27, 2023

For example, let’s say you run a retail business and you purchase an e-commerce company. Both companies supported the sale. Disney’s acquisition of Pixar In 2006, Disney bought Pixar. Integrating the online store into your existing operations may require significant changes to both systems. It was, and is a big deal.

Retail 52

Retail Government Examples Strategy 52

SmartKarrot

JANUARY 18, 2022

Found by Chandra Mohan Grover in 2006, IBSFintech is a SaaS company that offers financial solutions for managing corporate trade finance and Forex treasury. Found by Abhijit Pattanaik in 2016, Playtonia is an e-sports platform technology company that helps online gamers connect and develop communities. IBSFintech. HackerRank.

Company 11

Company e-support Customer Journeys CRM 11

SmartKarrot

JANUARY 28, 2022

The company aims to provide technology to marketers so they can establish brands and generate demand across all media. Founded in: 2006. The platform offers many features, including HR support, natural insurance, benefits management and administration, integrations like ERP and HRIS, and reporting. Founded in: 2006.

Company 10

Company Financial e-support Software 10

SurveySparrow

NOVEMBER 6, 2020

Roll out white labelled surveys and e mployee engagement surveys to build better employee relationships. Some of the categories in which 3rd party integrations are available are CRM, Productivity, Marketing, Support, Analytics, Workflows, Documentation, Communication, Developer Tools, etc. Add all your brand elements into the form.

Omni-Channel 45

Omni-Channel Survey Multi-Channel Effort Score 45

Comm100

NOVEMBER 13, 2022

Today’s customers look for fast, convenient, and personalized support that allows them to connect with brands how, where, and when they want. 99% of customers now believe that companies need to improve their service and support. In 2021, this meant that 48% of organizations diversified the digital channels they support.

Tools 200

Tools Customer Service Tips Omni-Channel 200

SurveySparrow

MAY 16, 2024

You can change the themes, color, and font and add your brand logo to match the survey, quiz, form, or poll with your website. Plus, they are image—and video-supported. The no-code tool was created by Aytekin Tank in 2006 as an initiative to remove complexity from online forms. Easily customize it to fit your brand image.

Tools 52

Tools Effort Score Video e-support 52

Optimove

NOVEMBER 14, 2019

Arc’s offering allows brands to nudge the shopper down the path to purchase by creating contextually relevant omni-channel content, engagements and experiences that extend the reach and impact of physical and digital activations to drive sales and post-transaction loyalty. The company is present in all major gaming markets in the world.

Omni-Channel 40

Omni-Channel Multi-Channel Ecommerce Sports 40

C Space

FEBRUARY 12, 2020

you think about your brand strategy in a world that no longer has sustainable competitive advantage to rely on? Let’s take an example: When YouTube emerged as an innovation, was Gillette’s CMO worrying about whether it threatened the investments made in brand equity and management? What’s an incumbent brand to do? Possibly not.

Strategy 52

Strategy Net Promoter Score Customer Centricity Travel 52