GetFeedback

JANUARY 12, 2020

Through Voice of the Customer (VoC) surveys and many other sources of customer feedback, it can seem like a game of whack-a-mole. Southwest gets lots of negative feedback on their boarding approach and yet decided that fixing this problem would raise costs and eventually cause customers to defect. That’s not as easy as it seems.

Customer Journeys 221

Customer Journeys How To Touchpoint Airlines 221

Service Untitled

OCTOBER 11, 2010

No tips required at Elysian Consider that the ultimate in luxury means never having to. Possibly Related Posts: Book Review: The Retail Doctor’s Guide to Growing Your Business I just finished reading The Retail Doctor’s Guide to Growing.

Hotels 46

Hotels Travel Culture Competitive Advantage 46

SurveySensum

SEPTEMBER 8, 2023

In 2006, Bain & Company conducted thorough research on Dell’s detractors and promoters. NPS gives competitive advantage: In the book, The Ultimate Question 2.0 , Fred Reichheld and his team found that companies that have adopted NPS grow twice as fast as their competitors. times more likely to buy again, 5.6

NPS 52

NPS ROI Social Media Effort Score 52