Leveraging NPS to Drive Revenue and ROI
SurveySensum
SEPTEMBER 8, 2023
In 2006, Bain & Company conducted thorough research on Dell’s detractors and promoters. NPS increases customer loyalty: According to the 2017 Temkin research , promoters are 4.2 Engage with them through personalized communication, and exclusive offers to show your appreciation for their loyalty.
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