Customers Rock!

MAY 5, 2011

This book has actually been a long time in the making – not so much from the perspective of how long it took to write it (see The Story below) but from the perspective that I have had this book in mind since before I began this blog in December of 2006. In fact, one of the reasons I started Customers Rock!

Social Media 198

Social Media Customer Centricity Case Study Loyalty 198

Beyond Philosophy

JANUARY 16, 2018

A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customers’ changing needs.” The author had several suggestions for building customer-centricity. Michael Lowenstein, Ph.D.,

Culture 83

Culture Company Customer Centricity Travel 83

Beyond Philosophy

MARCH 19, 2015

‘Employee engagement’ has many meanings and interpretations, but relatively little of it has to do, by conceptual definition, specifically with impact on customer behavior. Typically, there is little or no mention/inclusion of ‘customer’ or ‘customer focus’ elements either in measurement or analysis of employee engagement.

Employee Engagement 60

Employee Engagement Engagement Customer Experience Effort Score 60

Service Untitled

AUGUST 27, 2010

When a company focuses on their processes, they improve quality, lower the costs, and provide more value and convenience for customers. photo credit: lizzardo Possibly Related Posts: Customer focus development Customer focus is more than just adding directions to your.

Customer Centricity 45

Customer Centricity Exercises Wait Times CRM 45

Service Untitled

APRIL 16, 2010

Some of the original stores remained; the village atmosphere and the small town appeal most likely spared them from going the route of the dinosaur, but so did the individual customer-centric attitudes of the small shops. When the little town had little stores, each store owner knew their customer.

Loyalty 41

Loyalty Company Customer Centricity Social Media 41

Beyond Philosophy

JULY 12, 2016

Since first entering active HR use, employee engagement has had many meanings and interpretations, but relatively little of it has to do, by conceptual definition, specifically with impact on customer behavior. Employee Engagement: The Domino Effect on Customers. Customer Centric Employee Engagement.

Employee Engagement 60

Employee Engagement Connections Engagement Loyalty 60

Chattermill

AUGUST 29, 2018

Since 2006 it has been Google’s semi-secret weapon. Chattermill applies artificial neural networks to customer feedback that learn from your data and help you make more customer centric decisions. That’s a colossal amount of data to be processing at any one time. Of note, is Google BigQuery speed. Meet Chattermill.

Technology 40

Technology Customer Experience Consulting Survey 40