Chattermill

AUGUST 29, 2018

You need to be able to keep a finger on the pulse of how your customers are feeling. Your NPS score is just the raw data, the “what.” There are countless tools that you could trust with the data collection you need to start designing a killer CX program, but here are a few of the best. You also need to know the “why?”.

Technology 40

Technology Customer Experience Consulting Survey 40

Chattermill

AUGUST 29, 2018

You need to be able to keep a finger on the pulse of how your customers are feeling. Your NPS score is just the raw data, the “what.” There are countless tools that you could trust with the data collection you need to start designing a killer CX program, but here are a few of the best. You also need to know the “why?”.

Technology 40

Technology Customer Experience Consulting Survey 40

Michel Falcon Experience

APRIL 11, 2019

Best place to work in Canada in 2006, second best place to work in all of Canada 2007. They went from … this was great, real-world experience that I could not have paid for in a university. A lot of what you read out there is around customer experience design. Really focus on customer experiences.

Culture 60

Culture Leadership Hospitality Meeting 60