CSM Magazine

OCTOBER 25, 2022

Marmalade Insurance, the specialist in insurance solutions for young, student, learner and young named drivers, has been providing trailblazing insurance products to those aged 17-30 since 2006. CustomerSure is a multi-award-winning software company that champions the business benefits of customer feedback. About CustomerSure.

Net Promoter Score 52

Net Promoter Score Insurance Feedback Software 52

Arie Goldshlager

SEPTEMBER 24, 2014

I still find this 2006 Sloan Management Review article on How to Prevent Your Customers From Failing very timely. Please note particularly: “ Research indicates that about one-third of all service problems are caused by the customer.

Self Service 44

Self Service Customers Technology Examples 44

Chattermill

AUGUST 29, 2018

The Guide to Building Your Customer Experience Technology Stack. CX Technology Stack. Discover the best tools to improve your customer experience. And while customers expect you to put an increasing focus on customer experience (CX), those tools can definitely help — as long as you choose the right ones.

Technology 40

Technology Customer Experience Consulting Analytics 40

Chattermill

AUGUST 29, 2018

The Guide to Building Your Customer Experience Technology Stack. CX Technology Stack. Discover the best tools to improve your customer experience. And while customers expect you to put an increasing focus on customer experience (CX), those tools can definitely help — as long as you choose the right ones.

Technology 40

Technology Customer Experience Consulting Analytics 40

Currency Alliance

SEPTEMBER 17, 2019

Revisiting the mix of partners is also timely because the technology needed to take advantage of broader collaborations is now widely available – digital payments, AI, social media, mobile, etc. – This means a transaction is taking place to issue points, but the data about what the customer is actually buying is limited.

Loyalty Programs 40

Loyalty Programs Travel Loyalty Airlines 40

C Space

FEBRUARY 12, 2020

My latest book, Seeing around Corners: How to Spot Inflection Points in Business before They Happen asks the question: How do. But then something changes – it could be a shift in the environment, technology, regulation, or customer’s needs. It’s a great example of how to get ahead of the game very early.

Strategy 52

Strategy Net Promoter Score Customer Centricity Travel 52

Hero Digital

AUGUST 21, 2018

To paraphrase Arthur Schopenhauer, the 19th-century German philosopher , one might say that an insight is to see what everyone else sees, but notice what few else do. Because back in 2006, Netflix realized that crowdsourcing a solution by giving 30,000 people access to their data would be more efficient than by doing it themselves.

Data 40

Data Marketing Exercises Analytics 40