LiveChat

APRIL 3, 2017

Now pulling in more than $2 billion annually from customers like Netflix, Comcast, Dropbox, Shell and more, Amazon Web Services (AWS) started as nothing more than an internal experiment. After one Amazon customer had his PlayStation gaming console stolen from his front porch before getting home to bring it inside, he felt defeated.

e-support 51

e-support Retail Customer Service Representative Innovation 51

Service Untitled

JUNE 30, 2010

The plan includes teaching employees how to deal with customer support on a different and much larger scale, how to talk to people, create content and answer questions. When you enter the world of social media, service or product problems can immediately become public discussions.

Social Media 40

Social Media Customer Service Customer Service Representative e-support 40

Service Untitled

AUGUST 30, 2010

Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do? Elizabeth has become streamlined and innovative, but still strives to reply to customers, improve customer support, and reduce time.

Social Media 42

Social Media e-support Customer Satisfaction Exercises 42